Website Crisis Connections
POSITION TITLE: Recovery Help Line Specialist (Full Time – Sat/Sun 9am-2:30pm and Mon through Wed 9am-6pm)
POSITION SUMMARY: The Washington Recovery Help Line Specialist is responsible for providing support seeking assistance from the Recovery Helpline. They provide support in identifying appropriate resources and referrals to those struggling with issues related to substance use disorder, mental health, and problem gambling. The Specialist responds to calls on the Help Line, emails, and texts as well as does quality assurance screening for all calls handled. The Specialist will also be expected to facilitate warm transfers to providers and will offer to conduct follow up calls to ensure callers were able to connect with specific resources.
One does not need to be in recovery to work on the Recovery Help Line. A lived experience or experience with a friend/family member is certainly helpful, but it is not required. What is required is having compassion for those who are in need of treatment and recovery resources. If you want to help encourage and motivate someone who is beginning their journey of recovery, or help someone find the resources to get reconnected with their recovery pathway, this may be the right job for you.
QUALIFICATIONS AND EXPERIENCE NEEDED:
Ø B.A. in social sciences and/or working towards a BA to work in the behavioral health field.
Ø Experience working in a call center or conducting telephone assessments as a staff member or volunteer.
Ø Evidence of ability to work with a team of clinical staff and volunteers in a fast-paced environment.
Ø Excellent communication and interpersonal skills.
Ø High level of attention to detail.
SUPERVISORY RESPONSIBILITIES, IF ANY: None
SALARY: $16.00 per hour
POSITION REPORTS TO: Recovery Help Line Director
LAST UPDATED: 2/19/2020
To apply for this job email your details to firstname.lastname@example.org