Clinical Supervisor – Mobile Crisis Team – North Seattle

Website DESC

Housing and Health to End Homelessness

Job Title: MCT Clinical Supervisor – Swing Shift
Days Off: Thursday, Friday, Saturday
Pay Range: $83,674.56 – $94,672.56 annually plus shift differential
Shift: Swing (3pm – 1:30am)
Shift Differential: $0.50/hr for swing shift
Location: Downtown/International District
Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region’s leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:
Join the team at the front lines of crisis diversion. We are working to stop the trend of criminalizing mental illness, and make sure individuals in mental health crisis get the help they need. The Crisis Solutions Center (CSC) works with all types of populations and is not limited to the homeless, which allows for a dynamic use of skills. The CSC offers a fast-paced work environment and is not confined to a traditional case load. DESC’s Crisis Outreach Workers are ready to respond quickly to requests for crisis intervention from police, fire, medics, DCRs, and the Crisis Clinic to connect individuals experiencing crisis to more therapeutic treatment options, other than jail or the emergency room to further their recovery.

You may report to your work location each day but you will never have the same day as the one before. As current team members say, “We don’t know until we go.”  Team members work in pairs and are based either out of the Crisis Solutions Center just South of downtown Seattle, or the Federal Way office, and are dispatched to locations throughout King County.

CSC Member PERKS:

  • Nationally recognized program
  • Opportunities for growth
  • Team building and Camaraderie
  • Paid Training and Learning Occurs at your Own Pace
  • Licensure Reimbursement
  • 2 hours of Clinical Supervision per Month on site
  • Public Service Loan Forgiveness from the Federal Government
  • Fully paid for health insurance
  • Over 6 weeks off in the first year

MCT Member PERKS:

  • 4 days on/3 days off: 10-hour work shifts
  • Rarely in an office

MAJOR DUTIES AND RESPONSIBILITIES:

  • Assist the MCT Project Manager in planning, implementation and coordination of MCT services.
    Support and train CSC staff toward improved care standards and practice skills.
  • Assure compliance with all relevant contract and procedure requirements.
  • Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
  • Provide individual supervision and consultation for team members.
  • Conduct performance evaluations of clinical staff on scheduled basis and keep supporting documentation in confidential files.
  • Coordinate with the CDIS, CDF, other DESC programs and community providers to assure continuity of client care and successful transition of clients to long-term care providers as appropriate.
  • Coordinate and participate in psychiatric consultation, clinical supervision, program meetings, and in-service training of CSC program staff; participate in clinical reviews and case conferences.
  • Coordinate the schedule for each shift.
  • Supervise and review team clinical documentation to assure that team members maintain current and complete clinical records, and that records comply with the agency’s clinical accountability policies and procedures, relevant RSN policies and procedures, and local, state and federal requirements.
  • Maintain familiarity with agency and mental health system policies and procedures and assure adherence to these procedures. Identify need, and advocate for, modification to procedures.
  • Cooperate and problem solve with community providers, DESC programs, and other relevant entities.
  • Maintain strong knowledge of DESC personnel policies, procedures, and collective bargaining agreement. Assure compliance with same.
  • Provide building security as needed.
  • Promote and maintain positive relationships with the surrounding neighborhood.
  • Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Current Washington Department of Health minimum credential as an Agency Affiliated Counselor and is willing to learn, engage and attend trainings regarding substance use disorders. In addition to, attending monthly supervision with a Substance Use Disorder Professional.
  • Master’s degree in a social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health.
  • Meet minimum criteria as a Mental Health Professional as defined in RCW 71.05, WAC 388-865-0400.
  • Required to complete DESC Crisis Response and Prevention training, and an 8-hour Crisis Intervention Training (CIT)
  • Be able to pass a Washington State Criminal background check.
  • Minimum of 2 years of experience providing services to seriously mentally ill and/or chronically homeless adult population and those with chemically dependency/co-occurring disorders.
  • Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.
  • Knowledge of Harm Reduction strategies.
  • Strong working knowledge of DSM V.
  • Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients.
  • Be willing to seek to understand each client’s unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control.
  • Assist clients in accessing internal resources to reinforce the client’s ability to resolve crisis on their own.
  • Assist clients in identifying unmet needs that may be causing them to have recurrent crisis.
  • Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity.
  • Possess strong communication and writing skills.
  • Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary.
  • Valid Washington state driver’s license and insurable driving record.
  • Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present.
  • Familiar with King county crisis response system and methods of access.
  • Ability to communicate with and supervise staff from diverse backgrounds.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
  • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.

PREFERRED QUALIFICATIONS:

  • Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington, preferred.
    Licensed Chemical Dependency Professional (CDP) in the state of Washington, preferred.
  • Qualified to provide Department of Health Approved Supervision to LICSW, LMFT, LMHC and/or CDP candidates, preferred.
  • Crisis Outreach and/or Crisis Intervention experience, preferred.
  • Bilingual in Spanish/English preferred.
  • Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition), preferred.
  • Experience providing supervision and/or program management within the mental health and/or chemical dependency field, preferred.
  • Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

To apply for this job please visit www.desc.org.

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