Process Improvement Manager

  • Full-Time
  • Seattle


Job Title: Process Improvement Manager
Days Off: Saturday, Sunday
Pay Range: $64,625 – $73,117 annually
Shift: Office Day
Location: Pioneer Square/Downtown/Remote
Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
The Process Improvement Manager evaluates and continuously improves processes and management systems. They help DESC operate efficiently and effectively by standardizing best practices, documenting protocols and ensuring that staff have the information they need. The PI Manager drives organizational change initiatives and projects, bringing together stakeholders from all departments to make decisions, develop new systems, and implement changes. The PI Manager is a strategic thinker, detail-oriented, able to lead multiple projects simultaneously, and is up for the challenge of serving a large and complex organization. The Process Improvement Manager reports to the Sr. Risk and Safety Manager.

*Lead large, integrated projects to improve critical business processes that support organizational workflow and effective functioning.
*Manage project scope, develop project plans and timelines, lead planning meetings, and drive implementation for department-specific or cross-department improvement initiatives.
*Standardize and document operational best practices in protocols, policies, guidelines, manuals, or other written formats.
*Implement comprehensive change management approaches to support staff at all levels with adopting new practices. Use tracking, training, evaluation, and follow up to ensure changes “stick”.
*Oversee and improve DESC’s ways of storing and sharing information including our shared server folders, internal webpage, and Microsoft Teams and Sharepoint.
*Support agency-wide information access and sharing through email, posting to the internal blog page, and other communication strategies as needed.
*Other business and administrative responsibilities as assigned.

*Experience leading improvement initiatives including analyzing problems, identifying possible solutions and their potential strengths and weaknesses, leading collaborative decision-making processes, and successfully implementing change.
*Systems-oriented with demonstrated ability to think broadly & strategically while having excellent attention to detail.
*Ability to prioritize, manage, and deliver on multiple projects simultaneously.
*Deep understanding and commitment to equity, diversity, and inclusion. Ability to apply an equity lens at all points of organizational improvement work.
*Demonstrated effectiveness in writing procedures, policy, operational manuals, technical documents and/or other forms of written communication.
*Excellent interpersonal, teamwork and diplomacy skills. Proven ability to influence & gain buy-in at multiple levels, across departments and team cultures.
*Strong skills in the Microsoft Office suite: Outlook, Word, Excel, and Powerpoint, and willing to become skilled in Microsoft Teams, Sharepoint, and WordPress.
*2 years experience in a role where you had oversight of projects or programs.
*Candidate selected must pass a criminal history background check prior to employment.
*A personal vehicle is not a requirement of this position, however using an agency-owned vehicle is a must. The successful candidate must possess and maintain a valid Washington State Driver’s License, the appropriate amount of automobile insurance, and a safe driving record.

The below qualifications are desired, but not required.
*Experience with process improvement methods such as Root Cause Analysis, Process Mapping, Lean Six Sigma, the 5 Whys, PDSA (Plan, Do, Study, Act), Fishbone, or others.
*Experience with managing or organizing files and documents that are shared by a team or organization.
*Strong skills in Microsoft Teams, Sharepoint, and WordPress.
*Experience in social service, governmental, or non-profit organizations.
*Degree or certificate in business operations, project management, process improvement, organizational development, public administration or other relevant field.
*Any other combination of skills and experience that give you the ability to do the job.

JOB LOCATION: This position is partially remote and partially on-site, with variability depending on project needs. Remote staff are required to maintain an effective remote work space with reliable high-speed internet connection. Staff will be provided with an agency-issued computer, monitor, and associated equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking, writing, and hearing, and to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.



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