Clinical Support Specialist – Keys to Home


Location: 102 Prefontaine Pl. S., Seattle, WA

Job Title: Clinical Support Specialist – Keys to Home

Days Off: Saturday, Sunday

Pay Range: $39,016 – $43,077 annually

Shift: Office Day (9am-5pm)

Location: Downtown/Pioneer Square

Insurance Benefits: Medical, Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

The Keys to Home Clinical Support Specialist works with the Project Manager, housing specialists, case managers and other outside provider agencies to provide and coordinate clinical services for Keys to Home residents.


  • Provide service coordination for Keys to Home clients both in office and at client residences.
  • Facilitate engagement of clients through creative, resourceful strategies that build trust and confidence; publicize service availability.
  • Assist Housing Specialists in locating suitable apartment units and completing lease paperwork for new residents.
  • Assist Housing Specialists in working with clients to identify and address potential barriers to successful housing acquisition and maintenance.
  • Develop Integrated Service Plans (ISP) in collaboration with clients, case managers, and other staff, outlining goals and strategies to ensure housing success.
  • Record Keys to Home Outreach Service Notes for each client regularly.
  • Maintain contact with case managers to resolve crises and monitor progress as defined in the ISP and ensure adequate provision of identified services.
  • Chart significant events involving clients through service notes in CHASERS.
  • Intervene in crises and assist with lease compliance as necessary.
  • Provide education and support for clients to ensure success as leaseholders.
  • Assist clients in the formation of interest groups or therapeutic support groups; facilitate when appropriate.
  • Organize outings and activities to improve client skills in activities of daily living and to increase the level of meaningful activity in their lives.
  • Assist clients in maintaining their apartments and assisting in their activities of daily level to foster independence.
  • Work with clients and other staff to identify needs for additional services, groups and activities. Work with staff, outside service providers and community resources to initiate and facilitate these services and activities.
  • Provide individual counseling and information and referral services to residents as needed.
  • Facilitate community meetings.
  • Participate in staff meetings and trainings.
  • Other duties as assigned.


  • Ability to meet state requirements for registration as a counselor.
  • Ability to navigate the city and meet clients in their homes in an outreach capacity
  • Clinical experience working with homeless adults disabled by chronic alcoholism, mental illness and drug use.
  • Knowledge of local homeless, mental health, and chemical dependency service systems.
  • Valid Washington State driver’s license and insurable driving record.
  • Ability to communicate and work effectively with individuals from diverse backgrounds.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
  • Subscribe to the philosophy of cooperation and continuity across agency programs and to the philosophy of consideration and respect for clients.


  1. Relevant Bachelor’s degree in social work, psychology, or related behavioral science, or
  2. Bachelor’s degree in any field and 1 year of paid work experience in social services, or
  3. Relevant associates degree and 1 year of relevant paid work experience, or
  4. Any Associates degree and 1 year of highly relevant paid work experience, or
  5. A combination of 1 year of highly relevant paid work experience and formal training in clinical and case management skills to demonstrate an ability to successfully perform the job.


  • Two years clinical experience working with homeless adults disabled by chronic alcoholism, mental illness and/or drug use.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.

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