Helpdesk Technician – entry level

Website DESC

Job Title: Helpdesk Technician – entry level
Days Off : Saturday, Sunday
Pay Range : $22.06 – $24.95 per hour
Shift: Office Day
Insurance Benefits: Dental, Life, Long-term Disability, Medical
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
In a mixed platform environment, DESC Information Services staff administer and develop systems to meet a diverse array of user, administrative and infrastructure needs. DESC leverages both thin clients/Citrix and Microsoft technologies including office 365 in order to provide 775+ staff with the tools necessary to meet agency goals and serve clients effectively.
DESC’s Helpdesk technician is responsible for the setup, maintenance and troubleshooting of the agency’s information systems, with a primary emphasis on desktop applications, printers, hardware, VOIP and end user support. The Computer Support Assistants work within their team and with other IS staff to address a wide variety of problems.
  • Provide end-user technical support via phone, our internal ticketing system, and in person.
  • Prioritize and troubleshoot tickets in an appropriate manner, getting to the root problem while solving the issues in a timely manner for computer, printer, application and network problems.
  • Thoroughly document technical processes and issue resolution
  • Install and configure new computers, printers and laptops
  • Troubleshoot and maintain CCTV and security systems, both independently and in conjunction with vendors
  • Track hardware inventory and order equipment
  • On a rotating basis, ensure after-hours coverage to respond to emergency issues
  • Assist Network Administrators and with other tasks as needed
  • Excellent general-purpose computer knowledge and computer skills
  • Excellent customer service and communication skills; ability to communicate and problem solve with staff from various backgrounds
  • previous IT Helpdesk or related position is a plus
  • Ability to work effectively in a team
  • Ability to appropriately safeguard confidential and proprietary information
  • Ability to lift 20 pounds
  • Ability to work effectively around clients displaying a wide range of unpleasant and/or bizarre behaviors
  • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients
  • Degree in related technology field is a major plus
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.


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