SAGE Project Manager – Pioneer Square

DESC

Job Title: SAGE Project Manager – Pioneer Square
Days Off: Saturday & Sunday
Pay Range: $71,469 – $80,861 annually
Shift Differential: N/A
Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability
Other Benefits: Paid Time Off (34 days per year), Retirement Plan, Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy
Location: International District/Downtown
Shift: Office Day (9am-5pm)
JOB DEFINITION
The SAGE Project Manager is responsible for overseeing the full scope of services for both the joint DESC/HMC Shared Client Registry Project and the Pioneer Square area SAGE program. The SAGE Project Manager will ensure close coordination and collaboration with Harborview, as well as clinic management of 515 and 216 outpatient behavioral health clinical spaces.
The SAGE Project Manager will provide routine administrative and clinical supervision to 2 Shared Registry staff members ( Care Coordinator and MHP), 3 Clinical Supervisors based in 515 and 216, and other staff as assigned; assure compliance with all local, state and federal laws and relevant contract and procedure requirements associated with the operations within the SAGE; teach and promote core DESC values; and participate in and provide training for staff essential to ensure the safety of the SAGE Program. This position includes administrative duties associated with planning, hiring, and quality assurance/improvement.
MAJOR DUTIES AND RESPONSIBILITIES:
• Under the supervision of the SAGE Senior Program Manager, oversee day-to-day program operations of the Pioneer Square Clinics and the Shared Client Registry.
Shared Client Registry
Client Care Coordination Services:
• Collaborate with DESC behavioral health programs to outreach clients who are not connected with primary care services.
• Coordinate with Harborview to refer and enroll clients in Harborview primary care services, schedule appointments, and facilitate warm handoffs to primary care providers.
• Help clients develop strategies to access outpatient primary care for non-urgent healthcare needs rather than seeking care at emergency department, as well as supporting diversion from the county jail system.
• Participate in client care conferences.
• Serve as a care coordination educational resource and provide consultation for DESC staff.
Population Health Management:
• Collaborate with DESC and Harborview staff to develop strategies to use client registries as population health management tools to manage client health conditions, improve client health outcomes, reduce avoidable emergency department utilization, and improve care coordination and follow-up after an emergency department visit or hospital stay.
DESC/HMC Shared Client Registry Project:
• Participate in project planning meetings and care coordination clinical workflow development.
• Collaborate with DESC, Harborview, HealthierHere, and UW AIMS Center to advance the project goals.
• Coordinate with DESC staff to ensure project contract deliverables are met.
• Ability to use critical thinking, clinical judgment, patience, and flexibility in frequent contacts with clients. Have effective communication and customer service skills. Demonstrate leadership ability as well as using interdisciplinary team concepts.
• Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences, program meetings and in-service trainings, when appropriate.
• Participate in supervision, program meetings, and in-service trainings.
• Other duties as assigned by the Clinical Director and SAGE Senior Program Manager.
Pioneer Square Clinics
• Provide direct clinical and administrative supervision to SAGE Clinical Supervisors, and other assigned staff. Assure DESC and SAGE program values are adopted and fully incorporated by staff.
• Conduct performance evaluations on a scheduled basis and maintain supporting documentation in confidential supervision and personnel files.
• Oversee SAGE clinical documentation to assure that staff maintain current and complete clinical records, and that documentation complies with the agency’s clinical accountability policies and procedures and contract requirements.
• Participate in quality assurance reviews when assigned.
• Coordinate with other 216 and 515 clinical management and assist in maintaining supplies for staff and clients, clean and therapeutic environment, and keeping clinical spaces in top working condition through collaborating with the different DESC support departments.
• Assure continuity of services with other DESC programs through an integrated service model.
• Point person for day-to-day coordination and problem solving with partnering organizations including: law enforcement, criminal justice, health care facilities including emergency rooms, psychiatric inpatient units, mental health and chemical dependency service agencies, primary care, and other human service organizations.
• As a member of a multi-disciplinary team, provide multi-axial assessments, crisis intervention, stabilization and meaningful engagement to homeless adults referred to SAGE.
• Mentor and train staff on conducting work within a harm reduction, trauma informed, and recovery framework.
• Assure implementation of program development in congruence with principles of recovery-based services.
• Assure that SAGE operates in compliance with contract, licensing, and relevant regulatory requirements.
• Maintain strong knowledge of DESC personnel policies, program specific procedures and collective bargaining agreement. Assure compliance with all in coordination with QIM department.
• Work with clinic Milieu Case Manager and Risk and Safety Manager to participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment through crisis intervention drill trainings.
• Other duties as assigned.
MINIMUM QUALIFICATIONS:
• Current Washington Department of Health minimum credential as an Agency Affiliated Counselor or Registered Nurse.
• Master’s degree in Social Work, Psychology or other behavioral science, or Bachelor of Science in Nursing.
• Meet minimum criteria as a Mental Health Professional as defined in RCW 71.05, WAC 388-865-0400.
• Be able to pass a Washington State Criminal background check.
• Possess the skills and attitude to provide sound clinical and administrative supervision.
• Minimum two years’ experience providing direct clinical services to persons with serious mental illness and substance abuse.
• Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.
• Knowledge of Harm Reduction strategies.
• Strong knowledge of client benefits screening and application process, King County resources, and recovery-oriented interventions.
• Strong working knowledge of DSM IV (and its successor).
• Possess strong communication and writing skills.
• Ability to work flexible hours as required by program and staffing needs including occasional evenings or weekends.
• Valid Washington state driver’s license and insurable driving record.
• Ability to communicate and work effectively with staff from diverse backgrounds.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
• Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.
PREFERRED QUALIFICATIONS:
• Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington, preferred.
• Qualified to provide Department of Health Approved Supervision to LICSW, LMFT and/or LMHC candidates, preferred.
• Experience in working with the chronic homeless population, preferred.
• Bilingual in Spanish/English preferred.
• Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition), preferred.
• Two years’ experience providing supervision and/or program management within the mental health and/or chemical dependency field, preferred.
Strong applicants can demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes, and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and stressful environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for extended periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER
The Downtown Emergency Service Center is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.

• Current Washington Department of Health minimum credential as an Agency Affiliated Counselor or Registered Nurse.
• Master’s degree in Social Work, Psychology or other behavioral science, or Bachelor of Science in Nursing.
• Meet minimum criteria as a Mental Health Professional as defined in RCW 71.05, WAC 388-865-0400.
• Be able to pass a Washington State Criminal background check.
• Possess the skills and attitude to provide sound clinical and administrative supervision.
• Minimum two years’ experience providing direct clinical services to persons with serious mental illness and substance abuse.
• Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.
• Knowledge of Harm Reduction strategies.
• Strong knowledge of client benefits screening and application process, King County resources, and recovery-oriented interventions.
• Strong working knowledge of DSM IV (and its successor).
• Possess strong communication and writing skills.
• Ability to work flexible hours as required by program and staffing needs including occasional evenings or weekends.
• Valid Washington state driver’s license and insurable driving record.
• Ability to communicate and work effectively with staff from diverse backgrounds.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
• Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.

 

 

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