Outreach Case Manager – COAT


Job Title: Outreach Case Manager – COAT
Days Off: Saturday, Sunday
Pay Range: CM 1: $21.81 – $24.08 per hour, CM 2: $ $47,385.00 – $ $52,299.12 annually (See Education/Experience Requirements below for qualifications)
Shift: Office Day
Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
The COAT (Community Outreach & Advocacy Team) Outreach Worker/Case Manager is a member of a multi-disciplinary team responsible for providing outreach, engagement and intensive case management services to adults. The model incorporates a modified assertive community treatment (ACT) approach with caseloads of 1:20 with companion-based services to ensure people are identified and assessed, supported and accompanied to any services or appointments that are indicated. The team will consist of behavioral health staff, a psychiatric prescriber, a psychiatric registered nurse, all of whom will provide services with an intensive outreach and client-centered approach. This position is involved in all aspects of referral, outreach and engagement, intensive case management services, as well as coordination with other providers to assure successful transition of consumers to on-going care. Services will be provided in Seattle and King County areas. Many services will be provided on the streets, in shelters and other service centers as assigned. Some evening and weekend hours as needed. This position requires a high degree of coordination and collaboration with other DESC programs as well as outside agencies.
  • Provide outreach and engagement services, as assigned, working with Supervisor & other team members when meeting new referrals
  • Provide variety of case management activity focused on stabilization and transition to other ongoing providers as appropriate.
  • Provide and prioritize crisis intervention with clients as needed. This may include de-escalation, going to EDs, and/or making referrals to crisis system if necessary.
  • Conduct intake evaluations and behavioral health assessments and develop support and treatment plans with the greatest client participation possible.
  • Assume primary responsibility for coordinating all aspects of clients’ support and treatment plans. This includes providing and/or coordinating the following: survival services with a focus on access to food, shelter and clothing; fastest possible acquisition and stabilization of housing; acute and ongoing medical care, psychiatric treatment, financial assistance, criminal justice system coordination, substance use treatment.
  • Advocate for clients’ access to community resources and services, ensuring that clients’ needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care.
  • Develop and maintain strong collaborative relationships with DESC staff, and other service and resource organizations to ensure full continuity of care for clients.
  • Other duties & responsibilities:
  • Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients on caseload.
  • Comply with the agency’s clinical accountability policies and procedures; maintain timely and complete clinical records; participate in quality assurance reviews when assigned.
  • Comply with applicable program research and evaluation procedures.
  • Other duties as assigned.
  • Interest or experience in working with clients who have difficulty engaging with traditional programs.
  • Ability to meet state requirements for Agency Affiliated Counselor or higher credential
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Must have current Washington State Driver’s License, current auto insurance, and access to a reliable vehicle.
  • Ability to work effectively with clients displaying a wide range of behaviors.
  • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.
For Case Manager I:
  1. Relevant Bachelor’s degree in social work, psychology, or related behavioral science, or
  2. Bachelor’s degree in any field and 1 year of paid work experience in social services, or
  3. Relevant associates degree and 1 year of relevant paid work experience, or
  4. Any Associates degree and 1 year of highly relevant paid work experience, or
  5. A combination of 1 year of highly relevant paid work experience and formal training in clinical and case management skills to demonstrate an ability to successfully perform the job.
For Case Manager II:
  • Master’s degree in a social or behavioral science or relevant field AND two years post-graduate experience with chronically mentally ill adults who have similar backgrounds as DESC clients. Equivalent relevant experience may not be substituted for degree requirement.
  • Bilingual in Spanish and English.
  • Bicultural background/experience and/or Qualified Minority Mental Health Specialist designation is helpful.
  • Experience working with adults who have experienced homelessness
  • Experience working with adults who have experienced mental health and substance use issues
  • Mental Health Professional status desirable, but not required.
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.

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