Outreach Case Manager – Mental Health Professional – SHARP


Job Title: Outreach Case Manager/Mental Health Professional – SHARP
Days Off: Saturday, Sunday
Pay Range: $59,386.56 – $65,571.84 annually
Shift Differential: N/A
Location: Crisis Solutions Center
Region: International District
Shift: Office Day
Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
The Outreach Case Manager – Mental Health Professional is a member of the Services and Housing to Access Recovery Program (SHARP). SHARP is a modified Assertive Community Treatment (ACT) team that provides housing navigation and outreach services to people referred through Coordinated Entry for All and operates throughout King County. The priority population for this team are people who have experienced chronic homelessness and live with co-occurring mental health and substance use disorders. This position is responsible for providing outreach, engagement and intensive case management services. Outreach occurs in streets, shelters, and consumer homes.
  • Provide outreach and engagement services, as assigned, on the streets, in shelters and, on occasion, in outlying King County areas. Efforts are balanced between initial outreach and follow-up activity.
  • Perform assessments (as trained) for accessing housing & services, conduct intake evaluations and mental health assessments; with client participation, develop support and treatment plans; facilitate linkages to long-term treatment resources when appropriate.
  • Assume primary responsibility for coordinating all aspects of clients’ support and treatment plans. This includes providing and/or coordinating the following: survival services with a focus on access to food, shelter and clothing; fastest possible acquisition and stabilization of housing; acute and ongoing medical care, psychiatric treatment, financial assistance, criminal justice system coordination, and substance abuse treatment.
  • Advocate for clients’ access to community resources and services, ensuring that clients’ needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care.
  • Participate in education of service community regarding the needs of homeless clients and present with co-occurring disorders, techniques of engagement and service provision.
  • Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients on caseload.
  • Current Washington State, Department of Health minimum credential as an Agency Affiliated Counselor in good standing.
  • Experience working with adults who are experiencing or who have experienced homelessness, have a mental illness and/or co-occurring substance abuse disorder.
  • Valid Washington State Driver’s License, reliable vehicle and insurable driving record.
  • Interest or experience in working with participants who are difficult to engage and refer to traditional programs.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Ability to communicate effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
  • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.
  • Master’s degree in a social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health.
  • Meet criteria as a Mental Health Professional as defined in RCW 71.05, WAC 388-865-0400.
  • Be able to pass a Washington State Criminal background check
  • Experience and skills in working with mentally ill individuals who are difficult to engage and may resist services.
  • Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, Trauma-Informed Treatment, and relevant Evidenced based/Emerging best practices.
  • Knowledge of Harm Reduction strategies.
  • Strong working knowledge of DSM IV (and its successor).
  • Be able to assess situations quickly and respond appropriately to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients.
  • Be willing to seek to understand each client’s unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control.
  • Assist clients in accessing internal resources to reinforce the client’s ability to resolve crisis on their own.
  • Assist clients in identifying unmet needs that may be causing them to have recurrent crisis.
  • Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity.
  • Possess strong communication and writing skills.
  • Ability to work flexible hours as required by program and staffing needs.
  • Valid Washington state driver’s license and insurable driving record.
  • Familiar with King county crisis response system and methods of access.
  • Knowledge of recovery focused, strengths based work in mental health.
  • Strong knowledge of relevant community resources and methods for accessing them.
  • Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington.
  • Current Washington Department of Health minimum credential as an Agency Affiliated Counselor in good standing.
  • Bilingual in Spanish/English.
  • Bi-cultural background/experience and/or qualify as an Ethnic Minority, Developmentally Delayed, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition).
  • Two years of experience of crisis intervention services within the mental health and/or chemical dependency field.
  • Chemical Dependency Professional (CDP) or currently working toward becoming a CDP.
  • ?Strong applicants are able to demonstrate the ability to be positive in their empathic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be required sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.


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