Outreach Case Manager/Substance Use Specialist – COAT


Job Title: Outreach Case Manager/Substance Use Specialist
Days Off: Saturday, Sunday
Pay Range: CM 1: $21.81 – $24.08 per hour, CM 2: $ $47,385.00 – $ $52,299.12 annually
Shift Differential: N/A
Location: 1618 Lane Street
Region: International District
Shift: Office Day
Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
The COAT (Community Outreach & Advocacy Team) Team is recruiting for Outreach Case Manager/ Substance Use Specialist. This high-growth opportunity would be perfect for an individual with social service experience looking to expand their skill set by:
  • Developing expertise in substance use disorder (SUD) treatment (or sharing current expertise) as a subject matter expert for the entire team.
  • Collaborating with and learning from team members that are subject matter experts in vocational rehabilitation or peer support services.
  • Spending more time interacting with and learning from medical providers including team psychiatrists, nurse practitioners and psychiatric RN’s.
  • Participating in criminal justice diversion for adults with serious mental health and co-occurring substance use disorders by providing robust community support to avoid incarceration.
The COAT Outreach Case Manager/ Substance Use Specialist is a member of a multi-disciplinary team responsible for providing outreach, engagement and intensive case management services to adults. The model incorporates a modified assertive community treatment (ACT) approach with caseloads of 1:20 with companion-based services to ensure people are identified and assessed, provided low barrier behavioral health treatment, and supported and accompanied to any services or appointments that are indicated. The team consists of behavioral health staff, a psychiatric prescriber, a psychiatric registered nurse, and an Occupational Therapist, all of whom will provide services with an intensive outreach and client-centered approach.
This position is involved in all aspects of referral, outreach and engagement, intensive case management services, as well as coordination with other providers to ensure successful transition of consumers to on-going care. Services will be provided in Seattle and King County areas. Many services will be provided on the streets, in shelters, in jail, and in other service centers as assigned. Some evening hours as needed. This position requires a high degree of coordination and collaboration with other DESC programs as well as outside agencies.
  • Participate as a member of a multi-disciplinary team providing ongoing advocacy and integration of services to mentally ill, homeless and formerly homeless adults.
  • Provide outreach and engagement services on the street, jails and in shelters, including in outlying King County areas. Efforts are balanced between initial outreach and follow-up activity.
  • Perform assessments (if trained and qualified) for accessing services and housing, alcohol and drug assessments (ASAM), and intake evaluations on selected clients; with the client’s participation, develop support and treatment plans; facilitate linkages to collaborative resources when appropriate.
  • Assume primary responsibility for coordinating all aspects of clients’ support and treatment plans. Provide and/or coordinate: survival services (access to food, shelter and clothing); fastest possible acquisition and stabilization of housing; acute and ongoing medical care, psychiatric treatment, financial assistance, criminal justice system coordination, and substance abuse treatment.
  • Plan, organize and facilitate treatment and support groups for clients, as appropriate.
  • Provide substance use consultation to team.
  • Advocate for client access to community resources and services, ensuring that client needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care.
  • Assume primary responsibility for coordinating all aspects of clients’ support and treatment plans. This includes providing and/or coordinating the following: survival services with a focus on access to food, shelter and clothing; fastest possible acquisition and stabilization of housing; acute and ongoing medical care, psychiatric treatment, financial assistance, criminal justice system coordination, substance use disorders treatment.
  • Act as the team’s subject matter expert for substance use issues. Provide consultation to other team member’s regarding SUD issues, treatment, and education, including Harm Reduction best practices.
  • Provide individual and group substance use disorders treatment in office and in community settings using a stage-based treatment model (e.g., IDDT) that is non-confrontational, considers interactions of mental illness and substance use, and has participant-determined goals.
  • Be comfortable with and develop a high degree of skill in Harm Reduction and Motivational Interviewing approaches.
  • Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients on caseload.
  • Develop and maintain strong collaborative relationships with DESC staff, and other service and resource organizations to ensure full continuity of care for clients.
Other Duties & Responsibilities:
  • Comply with the agency’s clinical accountability policies and procedures; maintain timely and complete clinical records; participate in quality assurance reviews when assigned.
  • Comply with applicable program research and evaluation procedures.
  • Other duties as assigned.
  • Experience working with adults who are experiencing or who have experienced homelessness, have a mental illness and/or co-occurring substance abuse disorders.
  • Interest in or experience working with participants who are difficult to engage and refer to traditional programs.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
  • Valid Washington State Driver’s License, reliable vehicle for work and insurable driving record.
  • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for others.
  • Licensed by the State of Washington as a Substance Use Professional
  • Relevant Bachelor’s degree in social work, psychology, or related behavioral science, or
  • Bachelor’s degree in any field and 1 year of paid work experience in social services, or
  • Relevant associates degree and 1 year of relevant paid work experience, or
  • Any Associates degree and 1 year of highly relevant paid work experience, or
  • A combination of 1 year of highly relevant paid work experience and formal training in clinical and case management skills to demonstrate an ability to successfully perform the job, AND license by the State of Washington as a SUD Trainee and any other government-required certification, registration or license as may be appropriate.
  • Bachelor’s or Master’s degree in relevant social services field.
  • Bi-lingual in Spanish/English preferred.
DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.

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