Job Title: Project Manager – Crisis Diversion Interim Services
Days Off: Saturday & Sunday
Pay Range: $74,685.84 – $84,499.92 annually
Shift Differential: N/A
Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability
Other Benefits: Paid Time Off (34 days per year), Retirement Plan, Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy
Location: International District/Downtown
Shift: Office Day (9am-5pm)
The Crisis Diversion Interim Services (CDIS) Project Manager is responsible for overseeing the full scope of services of a 30-bed facility provided by the Crisis Diversion Interim Services (CDIS), with a focus on, intensive case management for homeless individuals, stabilization, coordination with community providers, and referrals to an array of natural and professional community providers. The CDIS Project Manager will ensure close coordination and collaboration with the Mobile Crisis Team (MCT) and Crisis Diversion Facility (CDF) staff. The CDIS Project Manager will provide routine administrative and clinical supervision of the CDIS Shift Supervisors and other staff as assigned; assure compliance with all local, state and federal laws and relevant contract and procedure requirements associated with the operations within the CSC; teach and promote core DESC values; and participate in and provide training for staff essential to ensure the safety of the CSC. This position includes administrative duties associated with planning, hiring, and quality assurance/improvement.
MAJOR DUTIES AND RESPONSIBILITIES:
• Under the supervision of the CSC Program Manager, oversee day-to-day CDIS program operations.
• Provide direct clinical and administrative supervision to CDIS Shift Supervisors, and other assigned staff. Assure DESC and CSC program values are adopted and fully incorporated by staff.
• Manage the staff and programs schedule for all aspects of CDIS services.
• Conduct performance evaluations on a scheduled basis and maintain supporting documentation in confidential supervision and personnel files.
• Oversee CDIS clinical documentation to assure that staff maintain current and complete clinical records, and that documentation complies with the agency’s clinical accountability policies and procedures and contract requirements.
• Participate in quality assurance reviews when assigned.
• In conjunction with DESC’s Information Systems team, coordinate data collection and reporting to King County.
• Coordinate with Program Coordinator and assistant in maintaining supplies for staff and clients, clean and therapeutic environment, and keeping the CDIS unit in top working condition through collaborating with the different DESC support departments.
• Assure continuity of services with Mobile Crisis Team and Crisis Diversion Facility, and other DESC programs through an integrated service model.
• Point person for day-to-day coordination and problem solving with partnering organizations including: law enforcement, criminal justice, health care facilities including emergency rooms, psychiatric inpatient units, mental health and chemical dependency service agencies, primary care, and other human service organizations.
• Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences, program meetings and in-service trainings.
• As a member of a multi-disciplinary team, provide multi-axial assessments, crisis intervention, stabilization and meaningful engagement to homeless adults referred to CDIS.
• Develop expertise and strong working collaborative relationships with all referral sources, as well as with “back door” providers of mental health treatment, substance abuse treatment, housing services, shelter services, state and federal entitlement programs.
• Assume primary responsibility for coordinating and overseeing all aspects of clients’ support and treatment plans while participating in CDIS. This includes: evaluating the psychiatric, substance abuse, and housing needs of clients, and advocating for CDIS clients to access the most effective disposition available in the community.
• Oversee food service, vendor coordination, facility care, and furnishing needs of the CDIS.
• Participate in selecting qualified staff and in the hiring process in order to maintain staffing ratios for a 45-bed facility, along with the administrative duties in maintain 24/7 staffing, progressive discipline as needed, training and coaching staff.
• Provide training to staff in case management and basic clinical skills, the unique issues experienced by homeless individuals, relevant skills related to their position, and DESC and contract policies and procedures.
• Mentor and train staff on conducting work within a harm reduction, trauma informed, and recovery framework.
• Assure implementation of program development in congruence with principles of recovery-based services.
• Assure that CDIS operates in compliance with contract, licensing, and relevant regulatory requirements.
• Maintain strong knowledge of DESC personnel policies, program specific procedures and collective bargaining agreement. Assure compliance with all.
• Provide building security as needed.
• Promote and maintain positive relationships with the surrounding neighborhood.
• Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.
• Other duties as assigned.
• Current Washington Department of Health minimum credential as an Agency Affiliated Counselor or Registered Nurse.
• Master’s degree in Social Work, Psychology or other behavioral science, or Bachelor of Science in Nursing.
• Meet minimum criteria as a Mental Health Professional as defined in RCW 71.05, WAC 388-865-0400.
• Be able to pass a Washington State Criminal background check.
• Possess the skills and attitude to provide sound clinical and administrative supervision.
• Minimum two years’ experience providing direct clinical services to persons with serious mental illness and substance abuse.
• Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.
• Knowledge of Harm Reduction strategies.
• Strong knowledge of client benefits screening and application process, King County resources, and recovery-oriented interventions.
• Strong working knowledge of DSM IV (and its successor).
• Possess strong communication and writing skills.
• Ability to work flexible hours as required by program and staffing needs including occasional evenings or weekends.
• Valid Washington state driver’s license and insurable driving record.
• Ability to communicate and work effectively with staff from diverse backgrounds.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
• Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.
• Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington, preferred.
• Qualified to provide Department of Health Approved Supervision to LICSW, LMFT and/or LMHC candidates, preferred.
• Experience in working with the chronic homeless population, preferred.
• Bilingual in Spanish/English preferred.
• Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition), preferred.
• Two years’ experience providing supervision and/or program management within the mental health and/or chemical dependency field, preferred.
Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and stressful environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER
The Downtown Emergency Service Center is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.
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