Project Manager – Crisis Diversion Facility

Website Downtown Emergency Service Center (DESC)

Housing and Health to End Homelessness

Salary: $98,962.56 – $ 11,1969.12 annually
Days Off: Saturday/Sunday
Shift: Office Day
Insurance Benefits: Medical, Dental, Life, Long-term Disability
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region’s leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe, and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness


The Crisis Diversion Facility (CDF) Project Manager will ensure close coordination and collaboration with the Mobile Crisis Team (MCT) and Crisis Diversion Interim Services (CDIS) staff. The CDF Project Manager will: provide routine administrative and clinical supervision of the CDF Shift Supervisors, Substance Use Disorder Supervisor and other staff as assigned; assure compliance with all local, state and federal laws and relevant contract and procedure requirements associated with the operations within the CDF and across Crisis Solution Center (CSC); teach and promote core DESC values; and participate in and provide training essential to ensure the safety of the CSC. This position includes administrative duties associated with planning, hiring, and quality assurance/improvement.

-Under the supervision of the CSC Program Manager, oversee day-to-day CDF program operations.

-Ensure integration with MCT and CDIS teams through working in close collaboration with the other CSC Project Manager, Supervisors, and direct line staff.

-Provide direct clinical and administrative supervision to CDF Shift Supervisors, SUD Supervisor and other assigned staff. Assure DESC and CSC program values are adopted and fully incorporated by staff.

-Manage the staff and program’s schedule for all aspects of CDF services.

-Work collaboratively with other program leaders and staff within the Mobile Response Division, along other DESC programs.

-Conduct performance evaluations on a scheduled basis and maintain supporting documentation in confidential supervision and personnel files.

-Oversee CDF clinical documentation to assure staff members maintain current and complete clinical records, and that documentation complies with the agency’s clinical accountability policies and procedures and contract requirements.

-Participate in quality assurance reviews when assigned.
In conjunction with DESC’s Information Systems team, coordinate data collection and reporting to King County.
Assure continuity of services with Mobile Crisis Team and Crisis Diversion Interim Services, and other DESC programs.

-Point person for day-to-day coordination and problem solving with partnering organizations including: King County, law enforcement, criminal justice, health care facilities including emergency rooms, psychiatric inpatient units, mental health and chemical dependency service agencies, primary care, and other human service organizations.

-Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients.
As a member of an integrated multi-disciplinary team, provide multi-axial assessments, crisis intervention and stabilization, and meaningful engagement to adults admitted to the CDF.

-From a Recovery based approach, create and/or assist staff in creating disposition plans to community resources and provide needed assistance and advocacy to assure that linkage to referred services are made before client is discharged from the CDF.

-Provide oversight of food service, vendor coordination, facility maintenance and care, and supply and furnishing needs of the CDF.

-Provide on-call coverage for CDF as needed.
Share on-call administrative and supervisory duties with the Mobile Response Division project managers in emergent situations.

-Provide training to staff in crisis intervention, relevant skills related to their position, and DESC and contract policies and procedures.

-Mentor and coach staff on conducting work within a recovery, harm reduction, and client centered framework.

-Assure implementation of program development in congruence with principles of recovery-based services.

-Assure that CDF operates in compliance with contract, licensing, and relevant regulatory requirements.

-Maintain strong knowledge of DESC personnel policies, procedures and collective bargaining agreement. Assure compliance with same.

-Provide building security as needed.

-Promote and maintain positive relationships with the surrounding neighborhood.

-Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.

-Other duties as assigned.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.


-Current Washington Department of Health minimum credential as an Agency Affiliated Counselor or Registered Nurse.

-Master’s degree in a social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health.

-Meet minimum criteria as a Mental Health Professional as defined in current RCW & WAC.

-Be able to pass a Washington State Criminal background check.

-Minimum of four years’ experience providing direct clinical services to persons with serious mental illness and substance abuse.

-Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.
Knowledge of Harm Reduction strategies.

-Strong working knowledge of DSM IV (and its successor).

-Possess strong communication and writing skills.

-Possess the skills and attitude to provide sound clinical and administrative supervision.

-Ability to work flexible hours as required by program and staffing needs, including occasional evenings or weekends.

-Valid Washington state driver’s license and insurable driving record.

-Ability to communicate with and supervise staff from diverse backgrounds.

-Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.

-Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.


-Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington

-Qualified to provide Department of Health Approved Supervision to LICSW, LMFT and/or LMHC candidates

-Bilingual in Spanish/English

-Bi-cultural background/experience.

-Two years’ experience providing supervision and/or program management within the mental health and/or chemical dependency field

-Strong knowledge of DBHR WAC and DOH WAC requirements

Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.

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