Client Services-Care Coordinator

Website LCSNWSpokane Lutheran Community Services Northwest

Health. Justice. Hope.


To maintain the integrity of Integrated Care and Medicaid Transformation practices in our local office. Process and ensure bi-directional integrated care to youth, adult, and refugee clients in the clinical program through use of a client registry system and partnering with clinical staff for case management and referral work with clients.



Engage and assemble a client’s Team, utilizing formal and informal support systems.
Maintain and work within a Client Registry system to identify established target points (ie: chronic disease, opioid/substance use), Assess the client’s strengths and needs.
Coordinate and facilitate the meeting and communication of the Team to develop individualized goals and interventions based on the individual’s strengths, needs and their preferred solutions. These goals correspond with the mental health clinician’s mental health treatment plan.
Meet with the client on an as needed/referred to basis to assist in achieving their individual needs.
Complete all necessary paperwork per program requirements.
Participate in all Care Coordinator meetings and trainings.
Maintain accurate information, ensuring client registry information is up-to-date.
Maintain a caseload of up to approximately 20 clients, with flexibility to go slightly lower or higher based on client need, productivity per week, and balance with other duties.
Demonstrate respect for and build on the values, preferences, beliefs, culture, and identity, of the client and family, and their community.

Participates as a regular member of the Agency Program Quality Improvement (PQI) Team which meets quarterly.
Provides data and reports for use in the PQI process.

Follows the Agency’s and program department’s policies and procedures in a responsible manner consistent with organizational mission, vision and values.
Maintains knowledge regarding crisis intervention and de-escalation skills.  Ability to utilize these skills appropriately as needed.
Establish and maintain positive and effective working relationships with internal staff and external resources.
Maintain communication with other team members.
Staffs cases with peers, supervisors, and consultants when appropriate.  Able to accept feedback from peers, supervisors and consultants.  Able to identify and separate personal feelings and counter transference issues to maintain a neutral stance.
Participates in all required trainings, meetings and staffings including weekly team meetings and group supervision.
Follows and upholds all requirements regarding mandatory reporting.
Meets weekly with individual supervisor.
Makes a positive contribution to staff morale.
Turns in time card and expense sheets to their supervisor the day following the designated pay period.
Models and encourages direct, professional communication among staff members and facilitate development of a positive staff support network.
Demonstrates awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations he or she serves.
Additional reading, training and classes may be required in order to gain the necessary experience desired for the special populations that we may serve as an agency; most specifically children and victims of trauma.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Must hold a Bachelors or Masters degree in related field with experience working with youth and families



Ability to transport self and consumers as needed
Obtain vehicle safety check form and have completed at the designated auto service location
Maintain vehicle in safe operating condition
Posses and maintain vehicle liability insurance as required by law
Adhere to all traffic laws and operate vehicle in a safe manner
Keep accurate records of mileage traveled

Ability to read, analyze, write and maintain clinical documents with accurate and detailed documentation.  Ability to write recommendations and assessments and compose professional letters.  Ability to verbalize and present in a group setting and communicate with clients face-to-face, on the phone, and in writing.  Ability to respond to common inquiries or concerns from clients, regulatory agencies, or members of the mental health community.



Ability to analyze, interpret, and frame services to clients.  Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret and remember a wide range of information and instructions and deal with abstract and concrete variables.



Agency Affiliated Counselor in the state of Washington.  Cleared through the Washington State Patrol or FBI to work with vulnerable populations. Current Driver’s license and auto insurance if driving for agency business.



The physical demands and work environment described are representative of those that must be met/may be encountered by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Position will work in a variety of settings including primarily in the office, in the home/community

setting of the families, and in collateral agency settings. The position will require some flexible hours including

some evening/weekend availability.


While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.  The noise level in the work environment is usually moderate.

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