Clinical Supervisor – Sexual Assault & Family Trauma (SAFeT) Center

Website LCSNWSpokane Lutheran Community Services Northwest

Health. Justice. Hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.
PROGRAM: The Sexual Assault and Family Trauma Response Center strives to promote healing and justice in partnership with our communities.

POSITION SUMMARY: The Clinical Supervisor manages and oversees the provision of assessment, therapy, and case management services to adults, adolescents, children and their families by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned as required.

Crisis Response:
*Provide “crisis” appointments as needed for LCSNW clientele and other members of the community as needed.
*Maintain knowledge regarding crisis intervention and de-escalation skills. Able to utilize these skills appropriately as needed.

Clinical Supervisor Responsibilities:
*Manages a unit of approximately 8 staff consisting of Mental Health Clinicians, Peer Support Counselors, and/or Student Interns.
*Maintains a clear understanding of all LCSNW policy and procedures. Ability to apply those when assisting with or handling various personnel issues that may arise.
*Provides weekly management (personnel issues, client issues, agency information, and so forth) to all mental health clinicians and students in his/her unit.
*Maintains documentation and evidence of clinical supervision with all SAFeT Clinical personnel. Keeps those records accurate, organized and up to date. Documentation will be completed according to licensing requirements and agency standards.
*Keeps program director informed of any and all personnel issues. Able to document problems and successes with personnel adequately and up to agency standards.
*Available for clinical supervision to all mental health clinicians and students in the SAFeT Response Center.
*Evaluates the clinician’s caseloads on an ongoing basis. Works directly with the mental health clinicians/student on effectively managing a caseload.
*Work with mental health clinicians/students on maintaining productivity levels.
*Assists the program director in maintaining, enhancing, and, at times, enforcing productivity expectations.
*Conducts evaluations on an annual basis for all employees in his/her unit.
*Willingness to implement and develop plans designed to assist mental health clinicians/students with their client caseload and productivity expectations.
*Ability to develop, write, administer and supervise development plans, disciplinary actions, probationary actions, and other documents required to manager SAFeT personnel.
*Advocate for personnel in regards to promotions within the agency.
*Has complete knowledge about all clinical paperwork. Ability to advise on agency standards; timelines; contract requirements; accreditation requirements and, any other additional requirements. Maintains ability to advise appropriately and accurately in this area.
*Provides signatures to clinical charts within expected timeframes and according to agency and contract standards.
*Advocates on a regular basis for the mental health clinicians in his/her unit.
*Work in collaboration with Program Director and other clinical supervisor(s) to maintain optimal functioning of the SAFeT Response Unit.
*Meets weekly with the program director.
*Works respectively and in collaboration with the CORE services manager and CORE services to maintain optimal functioning of sexual assault services provided by the SAFeT Response Center.
*Works respectively and in collaboration with the Child Welfare manager and Child Welfare Program to maintain optimal functioning of LCSNW services provided by the SAFeT Response Center.
*Provides supervision and maintenance of the satellite offices as needed.
* Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.
* Demonstrates awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations he or she serves.
*Has the ability to provide supervision on the use of appropriate referrals and has the ability and knowledge on how to access community services when appropriate and necessary.
*Demonstrates understanding of various Evidence Based Practices. Supports and supervises the fidelity of those EBP in practice.

Clinical and Case Management Provision:
*Provides approximately 6-8 direct service hours to clients per week.
*Maintains extensive knowledge regarding provision of treatment to victims of violent acts. Able to identify critical components necessary in responding to such survivors.
*Maintains a working knowledge of resources available in the community.
*Maintains knowledge of crisis response alternatives available to clients.
*Assists with the promotion of client’s optimal level of functioning in the community.
*Maintains knowledge and is able to provide supervision on how to interview client(s) to obtain information necessary to complete the intake and assessment.
*Maintains knowledge and is able to provide supervision on how to formulate treatment plans and goals in conjunction with client(s). Will assist mental health clinician in the periodic review of the treatment plan.
*Maintains working knowledge on the importance of client participation in the treatment planning process. Works with the clinician on incorporating this into the treatment plan.
*Maintains ability to accurately and appropriately assign diagnosis using the DSM 5.
*Has a clear understanding of the use of releases. Ability to provide appropriate supervision on the gathering and obtainment of releases for exchanges of information. Works with the program director on following proper protocol with these cases.
*Has knowledge regarding subpoenas and how to advise staff when a subpoena is issued. Works with the program director on following proper protocol with these cases.
*Attend staffing’s and appointments in the community regarding staff and his/her client when necessary and appropriate.
*Practices and is able to articulate one or more models of treatment.
*Ability to advise and administer therapeutic interventions that are culturally competent, consistent with that theoretical base, and are within the ethical standards of the profession (NASW or Code of Ethics).
*Ability to be sensitive to cultural issues and provide appropriate supervision and recommendation around the provision of culturally competent services.
*Seeks consultation from agency staff or community providers as needed for the staff and his/her client.
*Provides assistance to clinicians with their issues regarding counter transference.
*Provide assistance and supervision to clinicians and is able to identify and separate personal feelings and counter transference issues to maintain a therapeutic neutral stance.
*Ability to advise staff on the writing of letters and reports.
*Ability to advise staff on the provision of legal testimony when required.
*Follows and upholds all requirements regarding mandatory reporting.
*Able to identify and separate personal feelings and counter transference issues to maintain a therapeutic neutral stance.
*Facilitates or serves as a co-leader for groups conducted by the agency in response to the client’s needs.

Student Intern Supervision:
*Provides duties as described above to all student interns.
*Coordinates the schedules and availability of offices with all student interns.
*Serves as a liaison to all universities.
*Actively involved in the recruitment of students to the SAFeT Response Center.
*Communicates clearly the needs of students to all agency staff.
*Serves as an advocate and role model to all student interns.
*Coordinates the facilitation of student training to include agency policy, intake, paperwork, crisis response, and so forth.
*Communicates regularly with university professors and practicum coordinators about LCSNW and the services we provide.
*Represents LCSNW SAFeT Response Center at the university level. Serves as a strong advocate and role model for LCSNW and our mission and vision.

Groups and Group Supervision:
*Oversees the coordination and implementation of all groups provided by the SAFeT Clinical Department.
*Provides supervision and consultation to all group coordinators on the maintenance and sustainment of groups provided by the SAFeT Clinical Program.
*Maintains the statistics and data required regarding group attendance, evaluation, numbers, as well as any other pertinent information regarding the group process at LCSNW.
*Assists in the development and enhancement of group curriculum.
*Keeps Program Director informed on a regular basis of the status of groups at the agency.

*Provides back up to the central intake function as needed.
*Provide accurate and appropriate referral and/or community connection as needed to incoming callers.
*Coordinate with the other clinical supervisor(s) in scheduling “back up” when the main intake therapist is unable to perform his/her duties (illness, vacation,…).
*Interview clients to obtain necessary information for phone intake and assessment.
*Provide “crisis’ appointments as needed for LCSNW clientele and other members of the community as needed.
*Ability to provide supervision and advisement to all intake therapists as needed regarding appropriate clientele, crisis issues, and services provided by LCSNW.

Other duties:
*Assists with the provision of services required under the VOCA Contract. Assists the Program Director with the maintenance of this contract and provides information required for the quarterly reports.
*Works collaboratively and supportively with other members of the SAFeT Response Center to ensure its’ optimal level of functioning.
*Assists in the facilitation of meetings and consultations. Keeps accurate records of staff attendance and participation in such trainings, meetings, and consultations.
*Assists in the development of new ideas, policies and procedures.
*Accepts new ideas, policies, and procedures in a positive manner.
*Makes a positive contribution to staff morale.
*Serves as a member of the policy and procedure committee.
*Serves as a member of the SAFeT Clinical PQI Team. Participates in all meetings and development of documents required for PQI purposes.
*Assists in the development and facilitation of psycho-educational groups in response to client’s needs.
*Attends all consultations and trainings as available and provided in the agency.
*Serves as a leader and role model to other team members.
*Provides additional assistance to the Program Director as needed.
*Participates in all required trainings, meetings and staffings.
*Completes 30 hour sexual assault core training.
*Maintains required continuing education.
*Notify program director when you will be out of the agency due to illness, vacation, training, or other identified issue. The supervisor, prior to your leaving, must approve vacation time. All leave must be coordinated with other managers to ensure adequate coverage of the SAFeT Clinical Team.
*Maintains respectful partnership/relationships at all times with clients, team members, agency staff, and community partners.
*Possesses basic knowledge of computers (Excel, Word…) and is able to input information as needed into the computer.
*Assist in the identification of staff training issues. Assist with the development and implementation of such training.
*Assists with the development and planning of staff retreats.
*Assists program director in the maintenance of contracts, grants, and funding sources. Provides statistical reports, data, and other required information to ensure the sustainment of such funding.
*Assists the Program Director in the development of the program budget. Participated as required in budget related decisions.
*Participates in the after-hours on-call/crisis response as required by your program director. Supervises clinicians participating in on-call, serves as back up to on-call if needed, and oversees scheduling on-call.
*Turn in weekly client schedule to the front desk for scheduling purposes.
*Timely completion of own Timesheet in Dayforce as well as timely approval of supervisee’s timesheets and time off from work requests in Dayforce.
*Participates in community meetings as a representative of the LCSNW SAFeT Response Center.
*Participates in other community events as required by program director.
*Additional reading, training and classes may be required in order to gain the necessary experience desired for the special populations that we may serve as an agency; most specifically children and victims of trauma.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Master’s degree and a minimum of 3-5 years of applicable experience. Licensed at LMHC, LMFT, or LICSW with 2 years post licensure to meet Washington State Approved Supervisor requirements.

LANGUAGE SKILLS: Ability to read, analyze, write and maintain clinical documents. Ability to write legal recommendations and assessments and compose professional letters. Ability to verbalize and present clinical cases in a group setting and communicate with clients face-to-face, on the phone, and in writing. Ability to respond to common inquiries or concerns from clients, regulatory agencies, or members of the mental health community.

REASONING ABILITY: Ability to analyze, interpret, and clinically frame treatment services to clients. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and remember a wide range of information and instructions and deal with abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS: Licensed/Certified counselor in the state of Washington. Cleared through the Washington State Patrol or FBI to work with vulnerable populations. Maintain and obtain necessary requirements to become/remain certified in the state of Washington. License/Certification or movement towards obtainment of certification in the State of Washington is required.

OTHER SKILLS AND ABILITIES: Ability to function in an integrated model of case management and therapy.

PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described are representative of those that must be met/may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. The noise level in the work environment is usually moderate.
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We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team.  Only those selected for an interview will be contacted.


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